Rule 3: Fees
The prices posted on the website https://www.generaledistribution.com its t In this case, prices may vary between the website and the Generale Distribution store at Villa GB14, residence Najla 2 – Cité El Gazella. Ariana , 2083 Tunisia. In any case Generale Distribution can not be held responsible for moving the buyer in store to benefit from the tariff on the website https://www.generaledistribution.com , it is the responsibility of the buyer to contact an employee of Generale Distribution. at 514.352-4434 for availability and prices in store . The prices listed on the sheets products the internet catalog are priced in Tunisain Dinar (TND) excluding taxes. Taxes are added at the end of the order based on billing province. Any change in the VAT rate may be reflected in the price of the products. The company Generale Distribution reserves the right to change its prices at any time, provided however that the price listed in the catalog at the time of the order will be the only applicable to the buyer. The prices quoted do not include the delivery costs, invoiced in addition to the price of the products bought according to the total amount of the order. In Tunisia, for orders greater than or equal to 150 TND (excluding taxes), the shipping costs are offered for a regular postal service, for any order lower than 150 TND (excluding taxes) a shipping fee package will be charged to the purchaser in an amount dependent on the province of delivery, the selected delivery company, and the weight and size of the item.
Rule 4: Order And Payment Methods
Before any order, the buyer must create an account on https://www.generaledistribution.com . The account creation section is accessible directly from the sidebar. At each visit, the buyer, if he wishes to order or consult his account (order status, profile …), must identify himself using this information. The company Generale Distribution offers the buyer to order and settle his products in several stages, with 3 payment options to choose from:
Secure Payment By Paypal Or Credit Card (Via The PAYPAL System):
the buyer selects the products he wants to order in the “basket”, modifies if necessary (quantities, references …), checks the delivery address or informs a new one. Then the shipping costs are calculated and submitted to the buyer, along with the name of the carrier. Then, the buyer chooses the method of payment of his choice: «Payment by Paypal. The next step is to check all the information, read and accept these terms and conditions by checking the corresponding box, then invite him to validate his order by clicking on the button “Confirm my order”. Finally, the buyer is redirected to the secure Paypal interface in order to securely inform his Paypal account or personal credit card credentials. If payment is accepted, the order is registered and the contract definitively formed. Payment by Paypal account or by credit card is irrevocable. In case of fraudulent use of it, the purchaser may require the cancellation of the card payment, payments will then be reissued or refunded. The responsibility of the holder of a credit card is not engaged if the disputed payment has been proven fraudulently done, remotely, without physical use of his card. In order to obtain a refund of the fraudulent debit and any bank charges that the transaction may have incurred, the cardholder must challenge, in writing, the withdrawal from his bank, within 70 days of the transaction, or 120 days if the contract linking it to it so provides. The amounts withdrawn are reimbursed by the bank within a maximum of one month after receipt of the written dispute formed by the holder. No costs of restitution of the sums can be charged to the holder.
The confirmation of an order implies acceptance of these conditions of sale, the acknowledgment of having perfect knowledge and the waiver of its own terms of purchase. All data provided and the recorded confirmation will be worth proof of the transaction. If the buyer has an e-mail address and if he has entered it on his order form, the company Generale Distribution will communicate to him by e-mail the confirmation of the registration of his order.
If the buyer wishes to contact Generale Distribution, he can do it either by mail to the following address: Generale Distribution, Villa GB14, residence Najla 2 – Cité El Gazella. Ariana , 2083 Tunisia, or by email at the following address: contact@generaledistribution or by phone at +216 58 877 322
Rule 5: Retention Of Title
The company Generale Distribution retains full ownership of the products sold until full payment of the price, including principal, fees and taxes.
Rule 6: Retraction
Under the law on consumer protection, the buyer has a period of ten working days from the delivery of their order to exercise his right of withdrawal and thus return the product to the seller for exchange without penalty, with the exception of the return costs.
Rule 7: Delivery
Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area in Tunisia. Orders are made by Tunisia Post, UPS, DHL Express , delivery service with tracking, delivery with or without signature. Delivery times are only indicative; if they exceed thirty days from the order, the contract of sale may be terminated and the buyer refunded. The company Generale Distribution may provide by email to the buyer the tracking number of his package. The buyer is delivered to his home by his postman. In case of absence of the buyer, he will receive a notice of passage of his postman, which allows him to withdraw the products ordered at the nearest post office, for a period indicated by the postal services. Transport risks are the responsibility of the purchaser from the moment the items leave the premises of Generale Distribution. The buyer is obliged to check in the presence of the employee of Tunsia Post or the delivery person, the condition of the packaging of the goods and its contents upon delivery. In case of damage during transport, any protest must be made to the carrier within three days of delivery.
Rule 8: Warranty
All products supplied by Electronique Hi-Fi Inc. benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In case of non-compliance of a product sold, it may be returned to Generale Distribution who will take it back, exchange it or refund it. All claims, requests for exchange or refund must be made by post to the following address: Generale Distribution, Villa GB14, residence Najla 2 – Cité El Gazella. Ariana , 2083 Tunisia, within thirty days after delivery.
Rule 9: Liability
The company Generale Distibution, in the process of distance selling, is held only by an obligation of means. It can not be held responsible for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, break of the service, or other involuntary problems.
Rule 10: Intellectual Property
All elements of the site https://www.generaledistribution.com are and remain the intellectual and exclusive property of Generale Distribution. Nobody is allowed to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of photo, logo, visual or text.
Rule 11: Personal Data
Personal data The company Generale Distribution undertakes to preserve the confidentiality of the information provided by the buyer, which he would have to transmit for the use of certain services. All information concerning him is subject to the provisions of Law No. 78-17 of 6 January 1978. As such, the user has a right to access, modify and delete information about him. He may make the request at any time by mail to the following address: Generale Distribution, Villa GB14, residence Najla 2 – Cité El Gazella. Ariana , 2083 Tunisia.
Rule 12: Dispute Resolution
These terms and conditions of distance selling are subject to Tunsian law. For all disputes or litigation, the competent court will be that of the Court of Tunisa.